Callbot, Chatbot, Generative AI: The Future of Customer Interaction?

Generative AI is rapidly transforming the landscape of customer relations, paving the way for significant innovations like callbots, chatbots, and AI agents. But how can these technologies revolutionize your customer interactions? How can you fully leverage the capabilities of generative AI to enhance your customer relations performance?

On September 20, 2024, Insign hosted a live talk on the future of customer interactions with generative AI.  This event, hosted by David Mossaz, Deputy General Manager at Insign, brought together a panel of experts to shed light on the future of customer relations:

• Carine Sals, Head of Transformation and Customer Excellence Domain - Aésio,

• Philippe Duhamel, Co-founder of Spellz,

• Mickaël Peyrot, Tech Consulting Director at Insign. Recognized experts in new technologies and generative AI.

They share their knowledge, valuable insights, and practical examples to help you succeed in your transformation.

Among the topics covered:

• Practical Applications of Generative AI: Learn how AI can automate part of your incoming customer requests for greater fluidity and efficiency.

• Scaling from POC: Discover strategies to turn your Proof of Concepts into large-scale deployed projects.

• Measuring Performance: Identify essential KPIs to assess the performance of your setup and measure the impact of generative AI on your customer relations.

• Data Privacy and AI Hallucinations: Explore how to ensure data privacy while using AI, and how to guard against AI "hallucinations".