Callbots, Chatbots, and Generative AI: The Future of Customer Experience?

Generative AI is moving fast, reshaping the customer experience landscape and paving the way for game-changing innovations like callbots, chatbots, and AI agents. But how can these technologies actually transform your customer interactions? And how can you leverage generative AI to its full potential to supercharge your CX performance?

On September 20, 2024, Insign hosted a live Talk on the future of customer interactions powered by generative AI. Moderated by David Mossaz, Deputy CEO at Insign, this event brought together a panel of industry experts to shed light on what's next for customer relations:

• Carine Sals, Director of CX Transformation and Excellence at Aésio,

• Philippe Duhamel, Co-founder of Spellz,

• Mickaël Peyrot, Tech Consulting Director at Insign, renowned experts in emerging tech and generative AI.

They share real-world examples and key insights to help you successfully navigate your own transformation.

Here's a quick look at what they covered:

• Generative AI in action: Discover how AI can automate routine inbound customer requests, making your operations smoother and far more efficient.

• Moving from POC to production: Get actionable strategies to scale your Proofs of Concept into enterprise-wide deployments.

• Measuring performance: Identify the essential KPIs you need to track to hit your targets and measure the real impact of generative AI on your customer relations.

• Data privacy and AI hallucinations: Learn how to keep your data secure while using AI, and how to safeguard your systems against AI "hallucinations."