Callbot, chatbot, Generative AI: The Future of Customer Relations?
Generative AI is rapidly transforming the customer relations landscape, paving the way for major innovations like callbots, chatbots, and AI agents. But how can these technologies revolutionize your interactions with customers? How can you leverage the full potential of generative AI to enhance your customer relationship performance?
On September 20, 2024, Insign hosted a live Talk on the future of customer interactions with generative AI. This event, led by David Mossaz, Deputy General Director at Insign, brought together a panel of experts to shed light on the future of customer relations:
Carine Sals, Director of Transformation and Customer Relations Excellence - Aésio,
Philippe Duhamel, Co-founder of Spellz,
Mickaël Peyrot, Tech Consulting Director at Insign. Renowned experts in new technologies and generative AI.
They're sharing their knowledge, valuable insights, and concrete examples to help you succeed in your transformation.
Topics covered include :
Practical Applications of Generative AI: Discover how AI can automate parts of your incoming customer requests to improve fluidity and efficiency.
Scaling from POC: Learn strategies to turn your Proofs of Concept into large-scale deployed projects.
Performance Measurement: Identify the essential KPIs to track for evaluating your setup's performance and assessing the impact of generative AI on customer relations.
Data Privacy, AI Hallucinations: Explore how to ensure data confidentiality while using AI, and how to protect against AI "hallucinations."
