Investments, Organization, Performance,... How are Companies Embracing the Employee Experience?
Nearly 30 years ago, the concept of experience symmetry emerged. Companies realized there was a strong correlation between employee satisfaction and customer satisfaction, and that a balanced relationship between the two could become a significant strategic asset.
But where do we stand today?
While many organizations continue to experience unbalanced relationships, does this experience symmetry still hold its place in the professional world today?
And more importantly, what tangible outcomes do companies expect from the employee experience?
What methods and practices are being implemented to optimize this experience and transform it into a real competitive lever?
In a context where the employee experience is becoming a strategic success factor, it's essential to understand how to align team satisfaction with overall performance.
↳ A White Paper that Unveils Experience Symmetry, 30 Years On
In this white paper, we explore companies' expectations, the innovative practices they adopt, and the concrete measures they implement to transform the employee experience into a sustainable competitive advantage.
This white paper provides practical answers and recommendations for:
Establishing a high-performance employee experience that supports customer satisfaction.
Adopting the best HR practices to ensure a more agile and engaged organization.
Creating a competitive advantage by leveraging synergies between employees and customers.
↳ A White Paper Based on Comprehensive Studies
An exclusive study conducted by Insign-IPSOS with 500 business leaders and HR decision-makers in France.
A focus on HR expectations, challenges, and successes in optimizing the employee experience
Enriching discussions with human resources experts
Discover the key findings and best practices to make the employee experience a true performance lever.
