Banking and Insurance Trends Notebook 2025

Banking and Insurance Trends Notebook 2025

Banking and Insurance Trends Notebook 2025

Research

Research

3min

3min

David Mossaz

Deputy CEO of Digital Transformation

Profile of David Mossaz - Deputy CEO, Digital

David Mossaz

Deputy CEO of Digital Transformation

Profile of David Mossaz - Deputy CEO, Digital

David Mossaz

Deputy CEO of Digital Transformation

Profile of David Mossaz - Deputy CEO, Digital

Artificial Intelligence: A Catalyst for the Banking Revolution.

The banking industry is on the brink of a historical transformation. With massive investments of 150 billion euros in 2024 and potential revenue growth projected at 170 billion euros by 2028, artificial intelligence is emerging as the main driver of the banking sector's dynamism.
Given this rapid evolution, we invite you to explore the significant changes that will shape the banking industry in the coming years. Discover how artificial intelligence is redefining the sector's boundaries, and delve into the ongoing transformations and the opportunities they present.


In this summary, 3 forces transforming the banking and insurance industry:

↳ Tech - AI as a Transformation Engine

Process automation, hyper-personalization of services, fraud detection, risk reduction - Discover how AI is becoming a versatile tool redefining every role in banking.

↳ Reinventing Banking Identity in the Digital Age

Beyond Banking, new business models, diversified services - See how banks are pushing beyond their traditional boundaries.

↳ The New Human-Machine Relationship

Conversational banking, tomorrow’s branch, the evolving role of the advisor - Understand how the human element remains a key differentiator in an ultra-digitalized world.


Drawing on our expertise with the largest financial institutions, this trend report explores:

  • Concrete use cases from the biggest financial institutions

  • Forward-looking analyses on General AI and its imminent impact on the industry

  • The evolution of business and brand models

  • The transformation of skills and jobs


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Download our 2025 Banking and Insurance Trends Guide

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